Description of the position
Managing a high volume of incoming calls; generating sales leads; determining and evaluating the needs of customers to ensure their satisfaction; establishing long-lasting relationships and trust with customer accounts through transparent and interactive communication; and providing accurate, valid, and comprehensive information using the appropriate techniques and resources
Maintain records of customer interactions, process customer accounts, and file documents; handle customer complaints, offer suitable solutions and alternatives within the allotted time; follow up to ensure resolution; meet personal/customer service team sales targets and call handling quotas; and adhere to communication protocols, guidelines, and policies.
Strong phone contact handling and active listening abilities; two to three years of related experience; a high school degree; excellent communication skills; demonstrated customer support or client service representative experience; and familiarity with CRM systems and procedures
Type of Job: Full-time
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